IE4, 5
or 6 1. Click on "Tools" then "Internet Options", choose the
"Security" tab
2. Click on "Custom Level" and enable all options (5-7
depending on patch level) under "ActiveX controls and plug-ins" up to "Downloads"
3. Click "OK".
4. At the warning "Are you sure you want to change the
security settings at this zone?" click "Yes"
5. click "Apply" then click "OK"
6. Close IE and reopen.
7.Click on link below.
*Occasionally the first time you try to install the support agent an error will occur. Close the browser and try again, most times it works on the second try.